Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Europe : 3 - 6 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Care instructions
All Sandals are made to order
(They are produced after they are requested)Manufacturing takes about 15 before shipment.
The preferred method of shipment is DHL.
Parcels need 3-8 business days at their destination.
Taxes and duties will be paid in full by customers.
We only ship with Hellenic registered post office to Russia.
Returns
If you are not satisfied with your product we'll be more than happy to solve your issue.
However to qualify an exchange, items should be unworn, in their original packaging.
The request for replacement of a product must be made within 14 days.
In this case, the customer pays the transportation cost for the return.
Refunds will be made as long as we process the returned item.
Care instructions
Manufacturing takes about 15 before shipment.
Shipment method:DHL
Parcels need 3-8 business days at their destination.
Taxes and duties will be paid in full by customers.
We only ship with Hellenic registered post office to Russia.
If you are not satisfied with your product we'll be more than happy to solve your issue.
However to qualify an exchange, items should be unworn, in their original packaging.
The request for replacement of a product must be made within 14 days.
In this case, the customer pays the transportation cost for the return.
Refunds will be made as long as we process the returned item.
Return to the address below only by post office(to avoid customs duties and delay)
And please provide us the tracking number
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